Run A Referral-Based Business? 4 Reasons Why You Still Need a Solid Website

By Brody Dorland — June 1st, 2008

Recently I was approached by a friend to provide an estimate on a new website for his company. During our initial discussions, we talked about his company’s strategic goals, their audiences and the markets in which they serve. Also during our discussion, he mentioned the fact that his boss, the owner of the company, was not necessarily sold on the need to invest much money on the website since referrals are really their primary focus for generating new business.

As the owner of a referral-based small business myself, I certainly understand the notion that making a significant investment in something that may not bring a return might not be a smart move. But as a website developer, I have also seen first hand how a solid website can be the soft-selling opportunity that gives prospects the confidence to pick up the phone and call you.

Sales & Marketing Are a Lot Like Dating

I find it funny how sales and marketing can be a lot like dating. As a confident guy, you feel like you have a lot to offer a girl and most of the time, when in social situations, you can get her digits, which may or may not lead to something. But she hears good things about you from her friends, so she decides to take the next step and try out your goods (bare with me here people).

But what happens when a nice girl, who has just moved into the area and doesn’t know a lot of people, starts her search on the web? She’s busy with her new job and doesn’t really make it out to the social scene. Other than the web, she really has no way of knowing you exist and might just be her soul mate.

So she starts her search and finds a lot to choose from. There are big guys, little guys, and cute guys with lots of flash, but not much substance. She’s determined to find the right guy that “completes her”, but since you didn’t make a proper investment in your website, this match made in heaven may never happen.

There are a few key points within this analogy that I’d like to drive home…

  1. You Can’t Be Everywhere at Once – While your personal networking efforts may always be your number one new business generator, you can’t be everywhere at once. Business growth really starts ramping up when you can duplicate your presence (your brand and your message) in many different, targeted mediums.
     
  2. Search Engine Optimization/Internet Marketing – The internet is the first place people go to source products and services. And search engines are the driver. Period. In order to capitalize on these buying opportunities, search engine optimization and internet marketing strategies should play an ever-increasing role in your marketing efforts.
     
  3. Perceived Value – First impressions are everything. If your site’s design and organization are subpar, your company will be perceived as the same, subpar. A proper investment in your website design and website architecture will go along way in raising the perceived value of your company.
     
  4. Content Expectations – Every time a new visitor stumbles onto your website, they are looking for something, and they expect to find it. If they don’t, they move on. A solid website is one that has been carefully engineered to quickly provide the content that your target customers will need to make a buying decision. And the most effective content is professionally written and delivered as if you were providing it in person.

All Alone on a Saturday Night

Bottom line, it doesn’t necessarily take a big investment to build a solid website that can be found on search engines. The key here is to make an appropriate investment to build a site that can help you reach your goals for business growth. Not investing enough may leave you sitting at home alone on a Saturday night waiting for the phone to ring.

Too Many Social Networking Websites…Too Little Time?

By Brody Dorland — April 1st, 2008

In the past few weeks, I’ve come across several new social networking sites that, upon an initial audit, seem to be high-quality, active sites that might generate some business for myself and others. So, I proceed to set up my professional profile for each site, entering my carefully crafted bio and company contact information.

Then I get to the common, but inimitable process of “inviting” others within my social network to join in the fun. Who should I invite? Oh look…this particular site allows me to invite all of my LinkedIn contacts in one click! Done deal.

You know how the rest of this story goes…the invites go out, a few of your friends and colleagues get signed up, yada, yada. But what do you do when your network starts showing signs of exhaustion (like below)?

Hey Brody,
I can’t keep up with all these networking websites. My thought, whether right or wrong, is to be more targeted in belonging to groups and managing networking sites. Therefore, I don’t plan to get involved with this one. Give me your thoughts if they differ.
Thanks, Dave

I understand Dave. There are certainly a lot of social networking websites out there and if you are among the many that haven’t yet experienced much tangible benefits from participation in these sites, getting yet another invitation to join another site can leave you feeling exhausted.

Some Participation Is Better Than None

Here’s the good news. You don’t have to be an active participant in these websites to get some benefit. Just taking 10 minutes to completely fill out your profile will help you achieve several important benefits, including:

  1. Increasing Your Presence on the Internet – Marketing your company or yourself online makes you part of the World Wide (spider) Web. But how big is your portion of that web? That’s an important question because the bigger your portion, the more flies you’ll catch. Each new networking site that you join expands your presence, increasing the chance that a qualified prospect finds you and your company.
     
  2. Branding Yourself Online – Let’s say you’re looking for a new financial advisor online and you come across an advisor (we’ll call him Marc) on LinkedIn.com that happens to be “linked” to one of your good friends. Marc’s professional profile is very well written. He has several professional certifications, hundreds of contacts, multiple client recommendations and links to financial articles and podcasts he’s developed. Are you going to contact your friend to ask about Marc? I would. Marc’s comprehensive profile has positioned him as an expert in his field and his prospects can learn about his products/services in a softer selling environment.
     
  3. Growing Your Network – Most social networking websites are designed specifically to help people connect based on shared interests. Active members use all sorts of search topics to locate people for all sorts of reasons, like rekindling a friendship from a past life or searching for a service provider. By including a lot of detail in your profile (the schools you attended, your areas of expertise, etc.), you’ll see your network grow steadily as people find you and invite you to connect.
     
  4. A More Personal Connection with Prospects – Many social networking websites also allow us to integrate personal interests, photos and blog posts within our profiles. You may find that a prospect has decided to do business with you not because of what company you work for or what you sell, but because of a common interest, like music or underwater basket weaving.
     
  5. High Quality, High Quantity Website Traffic – Over the years of building websites for clients and analyzing their website traffic and visitor conversions, I’ve found that promoting your corporate website or blog on popular social networking websites brings very high quality traffic, and lots of it. Taking a quick glance at the Google Analytics stats for this website (somethingcreativeinc.com), LinkedIn.com has consistently ranked as one of the top five referring websites and one of the top three in number of visitor conversions for the past six months. If there’s another LinkedIn.com out there, I want to know about it.�
     
  6. Search Engine Optimization / Building Backlinks – Search engines have always used the quantity and quality of backlinks, or how many high-quality websites link to your website, as part of their equation that determines your site’s rank. Thus, including a link to your website from these high-quality social networking websites is a simple, powerful search engine optimization tactic that will help each of the sites to which you link.

I hope this explanation helps you to understand that when someone invites you to join a new networking website, you don’t have to be an active participant in that new site to gain some benefit. Look at this new website as another high-quality internet marketing opportunity that, with an initial investment of 10 to 15 minutes to set up your professional profile, may be the new piece of your spider web that snags some big flies.

What If Your Website Was a Real-Life Salesperson?

By Brody Dorland — March 1st, 2008

In today’s business environment, every company needs a website. And if you’re a small business with a limited budget, a low-cost solution may be tempting. But what if your website was a real-life salesperson? Would your lack of investment in them set them up for failure?

I’m forced to use this analogy more than I would like these days. While I can’t do anything about the people/companies that offer so-called high-quality website development services for dirt cheap, I can try to help small businesses understand why you need to make an appropriate investment in your 24/7 sales workhorse.

You Get What You Pay For

Developing a high-quality website from scratch takes most, if not all, of the items listed below. Completing these items is time consuming and takes a lot of creative and technical talent. So how do the cheap service providers charge so little? Simple. They don’t offer many of these services…

Website Strategy – Included in the Low-Cost Solution? No.
Like any successful marketing initiative, proper research and planning need to be the first step. Getting website marketing experts involved early on will give you an outside perspective and help you profile your audiences, define their needs and adapt your corporate growth strategies to the web.

Content Strategy – Included in the Low-Cost Solution? No.
Once you have a good handle on what your customers need, your content needs to feed those needs and keep them coming back for more. A content strategy helps to keep your content fresh and establish internal or external processes for ongoing content development and website promotions.

Information Architecture – Included in the Low-Cost Solution? No.
Website users can quickly feel lost if placed within a space that is not well organized. Information architecture focuses on usability and designing an effective site organization, navigation and nomenclature, all of which are best handled by professionals.

Custom Design – Included in the Low-Cost Solution? Kind of.
Do you consider customizing a pre-designed template as “custom design”? I almost can’t wait to be contacted by a company that was told their site was “custom”, only to come across another site that looks suspiciously similar.

Website Production Standards & Compliance – Included in Low Budget Solution? Probably.
I’d bet that a large majority of the cheap service providers out there are actually programmers (not marketers), so your website will probably meet compliance and compatibility standards.

Professional Content Development – Included in the Low-Cost Solution? No.
You can dress up an attractive salesperson in a custom tailored suit, but if his sales pitch stinks, he’s not going to convert prospects into buyers. Heck, he probably won’t even make it past the receptionist. Writing engaging copy for websites is an art and a science and getting a professional website copywriter involved is a very wise investment. 

Content Management Tools – Included in the Low-Cost Solution? No.
Many low-cost providers don’t provide content management options because they are banking on the recurring revenue your website will provide.

Search Engine Optimization – Included in the Low-Cost Solution? Kind of.
Ask any professional search engine marketer about submitting your site to search engines and optimizing your site’s Title and Meta tags and they’ll tell you that those techniques are important. But if you ask them, “Will this get me to #1 on Google?” They’ll probably laugh at you. These few techniques are all you’re going to get out of cheap website service providers.

Website Analytics Integration – Included in the Low-Cost Solution? No.
Since many low-cost providers are also programmers who are probably running their own servers, they will probably include some basic traffic statistics for your site. But this is only the tip of the iceberg when you integrate free tools like Google Analytics into your site that will provide so much more user behavioral analysis and conversion tracking. 

Internet Marketing – Included in the Low-Cost Solution? No.
With so many internet marketing tools at our fingertips, developing and launching your website is only the beginning. Now it’s time to go fishing.

Conclusion

A small business need to think of their website as a salesperson. A salesperson with vast potential. When you provide that salesperson with proper training (website and content strategy), a sharp business suit (great design), an engaging sales pitch (great content) and great connections to a huge network of potential customers (SEO and internet marketing), you may be surprised at how quickly your investment is returned, and then some.

SEO & Internet Marketing – It Takes Two to Tango

By Brody Dorland — February 1st, 2008

More and more marketers today are becoming savvy to the power that search engines hold in dictating website traffic and overall sales for many companies. Small businesses have started to approach us regularly with requests for search engine optimization and an expectation that their site will magically start generating more leads. Yes, it’s no secret that Google can turn a small company’s website into its top sales vehicle in a very short period of time. But, achieving this success takes more than just a one-time search engine optimization effort.

First off, let me start with a few Wikipedia references so we’re all on the same page:

Search Engine Optimization (SEO) – the process of improving the volume and quality of traffic to a web site from search engines via “natural” (“organic” or “algorithmic”) search results for targeted keywords.

Search Engine Algorithms – The set of rules, instructions and equations used by search engines to analyze online content and determine relevancy.

Search Engine Marketing (SEM) - a form of Internet marketing that seeks to promote websites by increasing their visibility in the search engine result pages (SERPs) through search engine optimization, paid placement, and paid inclusion.

Internet Marketing (a.k.a. Online Marketing) – the process of growing and promoting an organization, and its products and services, using online media.

Grab Your Partner Doe-Se-Doe

In our ongoing quest to keep up with the latest search engine and internet marketing strategies, we often hear about the dramatic and sometimes devastating effects that a slight change in Google’s algorithms can have on companies’ bottom lines. These stories serve as good examples of why you don’t want to put all your eggs in the SEO basket.

While an initial SEO effort during the development and launch of a new website is definitely needed in today’s online marketplace, ongoing internet marketing strategies can be executed that will not only complement your SEO efforts and improve your overall traffic, but also help shield you from the ever-changing search engine algorithms.

That Was Some Good Squid

Talking about internet marketing strategies with clients often takes me back to the summers of my youth when my family used to all pile in the van and drive to Tampa, Florida to visit my retired grandparents. Their home backed up to the intercoastal waterway, which always meant great fishing. Immediately upon our arrival, my grandpa always broke out a plethora of fishing poles, grabbed some squid from the freezer and the whole family headed out on the dock to cast our lines. I tell you this story because within minutes, we’d have eight fishing lines in the water and my grandpa would say, “The more hooks we have out there, the more fish we’re gonna’ catch.”
Internet Marketing is no different. The more lines you cast with sharp hooks and enticing bait, the more fish you’ll bring in. Said another way…The more targeted online mediums you participate in and offer high-quality, original content, the more traffic you will generate for your site.

And as an added benefit, the fish you release back into the water are going to go tell their fish friends about the succulent squid they just tasted.

Internet Marketing Strategies That Work

Just like any successful marketing campaign, doing some research to get your bearings is a good place to start. We typically start with an audit of your industry’s online offerings to determine who is participating, what they are talking about, which websites are successfully providing these arenas, what your competition is doing and how you can get in the mix.

Using this information, it’s time to sit down and map out a plan for which internet marketing tasks are appropriate, feasible and within your marketing budget. Here are a few that typically make the cut:

Website Directory/Buyer’s Guides Submission – Getting listed in online industry directories and product/service buyer’s guides can help you hook influential industry practitioners and is a great source for backlinks, which increases your site’s overall page rank in many search engines.

Participation in Industry Blogs and Forums – Niche blogs and forums are powerful communication tools used by industry enthusiasts to converse about companies, products and services. Your genuine, consistent participation in these sites can reap significant rewards.

Corporate Blog/Forum Development – Is your industry behind the times? Can’t find blogs or forums that are covering your industry, products or services? If you build it, they will come…Being the first to offer an arena for candid discussion about your industry positions you and your company as the thought leader.

E-mail Marketing – When compared to traditional advertising, printed newsletters or direct mail, e-newsletters and e-blasts (electronic direct mail) are almost no-brainers since they can be executed quicker, are more cost effective and provide almost immediate customer feedback and marketing analysis.

Other Search Engine Marketing Strategies that Work

Comparing internet marketing tactics to search engine marketing tactics is a lot like comparing public relations to advertising. Public relations takes some work, but is often high-quality, free publicity, whereas successful advertising campaigns can be a significant expense.

That being said, search engine advertising (paid placement, Pay-Per-Click (PPC)) is among the most effective form of advertising on the planet today. Combine a well-funded Pay-Per-Click campaign with a high-quality website and you may find yourself swamped with new business in a matter of days.

A Consistent Effort Wins the Day

Regardless of your industry or marketplace, your potential customers are increasing their use of online mediums to research products and services everyday. And with all those fish swimming about, why not cast as many lines as possible, everyday? Many of the strategies and tactics outlined in this article can be executed affordably and come pre-packaged with powerful analysis tools that will show you real-time ROI. Please let us know if you would like help in implementing any of these programs for your company.